License Key Invalid Message When Opening Project

Support
#1

We purchased a license back in September, and I’ve never had any issues since applying it… until today. When I tried to open my project I got the following error:

Capture

However, the email I got with the license key says it should be valid till 2018-09-19.

I don’t see any output in studio.log related to the license. It’s possible that another developer applied one of our 5 licenses on Friday, so this issue could be related to that, although he’s not online yet so I can’t verify whether or not he was successful. I could try re-entering the license key, but I don’t want it to count as 2 uses when it’s really just one developer re-applying the same key on the same machine.

Any idea what’s going on? Is it safe to reapply the license key?

#2

Hi,

It is safe to reapply the license key. It is checked only for concurrent Studio usage, thus you can use the same key on your work / personal PC.

Could you try to register your key again of this PC?

#3

Hi Yuriy,
Thanks for the quick reply! I just reapplied the license key and was able to open my project.