License expire even when auto renewal

I am in China, and today is my license end date - 26 Dec 2018.
I had auto renewal active but I can’t use my license today - says expired.

I try to manually renew it but I did not find out how to, then I cancel auto renewal still can’t find the manual renew way.

Please help check.

Hi @anjingjing

Please try to click “Remove subscription information” in the dialog opened when you click on the “Registered” link, then enter the subscription key again.
If it doesn’t help, drop us an email at with your subscription number.


It works. But my account still expires 26 Dec 2018, please guide the way to renew it.

Please send your subscription key to