FTS just stopped working, any search query returns nothing found

Support
#1

Hi,

Not sure what went wrong. FTS was working 1 day, next day I pressed reindexAll, it said ‘Enqueued 86944 items’. Now whether I press processQueue or processEntireQueue it just says Done 0.

I do remember invoking upgrade or optimize from JMX console around same time but not sure if that caused it. Can’t find in documentation what that does. I tried those as FTS search was giving error when I was searching a term that was there in a deleted entity.

Thanks for the help

#2

Hi,
first, please tell us which platform version you use.
Then reproduce the steps you’ve mentioned (reindexAll, processEntireQueue and search) and send us the app.log. Maybe we’ll see anything there.

#3

Hi,

Sorry for the incomplete details. It happened on version 6.6.3.

I don’t know how but the issue is resolved now. I have a different concern regarding FTS (solving which caused this), but I will raise it as a separate topic.

You can close this topic now.

Thanks,
Shashank