Activation error: Subscription is expired or banned

Support
#1

Hi
I just purchased a license. Got the message ‘Activation error: Subscription is expired or banned.’ when I tried to activate it on my desktop. But I can successfully activated it on my laptop. Both use window10 pro and the same network. What could be the problem?
Thanks you

#4

Hi,

As I see in the screenshot you send us to info@cuba-platform.com, you have invalid date settings on your desktop. The date is in the far future, so Studio resolves your subscription as expired.

#5

Hi gaslov
Thanks for the replay.The year of date you saw in the screen shot is just in the B.E. format not in A.D. format. I also tried change the format to A.D. and still got the same error.
capture2

#6

And did you restart the CUBA Studio after changing the date format?
Because in the event log I still see 28/8/2562

Another question is the date format on your laptop. Is it B.E. or A.D.?

#7

Anyway, thanks for reporting the problem.

We will investigate the issue and try to support not only Gregorian calendar in our subscription subsystem.

#8

Hi gaslov
Thank for the reply.I change the calendar to Gregorian calendar and the Activation is successful
Thanks you